From setting up new service to bill inquiries to gas emergencies, you can count on our customer service representatives to help resolve your requests.
In honor of customer service week, Oct. 7-11 we’re highlighting a few of our co-workers who go above and beyond for our customers every day.
Stacy Harrington, Business Center Agent
Meet Stacy Harrington, a Business Center Agent who has been with the company for over 16 years and has worked in the Business Center for the last eight.
“I love to help people, that is, I feel, my main focus in my life,” said Harrington. She recounted one of the times she went above and beyond to help a customer. “I spoke with a farmer who was struggling with multiple bills and looking to reduce costs and overhead,” she said. After reviewing his accounts and current rates she was able to switch some of his accounts to a rate that would save him over $10,000 in a year’s time.
“My customers mean everything to me,” said Harrington. “Without our customers, we wouldn’t be here, and we need to make sure they know they are valued, and we are here to help. Customers can count on me to always be there, listen to their concern and offer a solution.”
Martez Milam, Customer Service Representative
Martez Milam has been a Customer Service Representative for ten months and when asked what he does his answer was simple, “I help people.”
From starting or stopping service to a question with your bill to reporting an emergency, “I’m the guy, and I’m more than happy to help,” said Milam.
Milam recalled helping a customer who had been in the hospital for two months and their bill went unpaid. “I got them on a manageable payment plan and signed up for text and email alerts,” he said. “I also assisted them with setting up their online account and on autopay so everything will be taken care of in the future.”
Milam treats customers like he would want to be treated, “You can always count on me to put your needs first and ensure your satisfaction.”
Fiore Manso-Coats, Customer Service Representative
Fiore Manso-Coats has worked in the Contact Center for 10 months. She strives to go above and beyond for her customers. “I’ve always been told ‘you can’t please everyone’ but I don’t feel that is completely true,” she said. “Maybe you can’t pay their bill for them, but you can provide every option, every phone number, every word of encouragement to get them through the hard situation they’re facing.”
She knows that many times when customers call in, it’s because they are going through a hard time, and she wants to be as helpful as possible. “I receive calls from seniors who only get one check per month to pay for all their bills, I’ve had customers deciding between having power or eating dinner so yes, I am going to do everything in my power and my being to help you find a solution or even just giving you someone to talk to,” she said.
Manso-Coats says customers can count on her because she truly cares about helping people. And she can relate to many of the issues our customers are going through. “I was raised by a single mom of three girls, I’ve seen the struggle of trying to stay above water and that’s why you can count on me to make sure you are heard, seen and respected. If you call in, I’ll make sure I do everything in my power to help you and find a way.”
Thank you to our customer service representatives, business agents and all our employees who go above and beyond to help our customers every day! We appreciate you.
