Prices are rising everywhere you look. When every dollar matters, we don’t want cost of energy service to be one of them.
Over the years, card payment fees have steadily increased – and while we haven’t charged customers transaction fees when using those cards, the fees must be covered somehow. We want to ensure energy costs are fair for all customers, and that means looking at what could drive up costs in the future and make changes to provide the best value for all customers.
So, what’s happening? On Oct. 1, 2023, we will:
- No longer accept debit and credit cards through auto-pay due to card company rules.
- Implement a flat per-transaction fee of $2.99* for debit and credit card payments for residential customer accounts.
- Restore card payment options for non-residential small business customers with a flat per-transaction fee of $9.99*.
What do you need to do?
If you’re an existing auto-pay customer, please check your account at ConsumersEnergy.com/Login to confirm your payment method. If currently paying with a card:
- Update to a secure ACH payment through a checking or savings account
- De-enroll from auto-pay if you prefer to make individual payments for your monthly energy bill.
If you already use a checking or savings account payment method, you are all set. No additional action is required from you.
Customers Not Using Auto-pay
If you are interested in using the convenience of auto-pay, you can enroll with a checking or savings account at ConsumersEnergy.com/Login.
If you would like to continue making individual payments for your monthly bill, you will begin seeing the fee added when you pay your bill with a credit or debit card through our website, over the phone or through our mobile app.
We want to make sure you have options of when, where and how you pay your energy bill. As always, the following fee-free payment options will continue to be available:
Online: Make a one-time payment via a checking or savings account at ConsumersEnergy.com/Login.
Mail: Send check or money order payment in a stamped envelope to:
Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309
Mobile App: Download the Consumers Energy mobile app through the Google Play or Apple App Store to pay via a checking or savings account.
For a full list of ways to pay, in-person payment locations and more details on card fees, please visit: ConsumersEnergy.com/WaysToPay.
While the long-term benefit will be keeping energy costs fair for all, this will be a hard adjustment for some in the near term. We are available to help you with any account or service questions. Please contact us at 800-477-5050 for assistance or to learn more about the best energy and cost saving options for you, or visit ConsumersEnergy.com/Save.
We’re grateful for the chance to serve Michigan and appreciate our customers’ support in making small changes that will have a bigger impact for all.
*Fee is collected by our secure 3rd party payment processor to offset processing charges.