Hey, Consumers Energy! Why is my power always restored last? How do you determine who is a ‘priority’ during restoration.  

When your home loses power, you want to know when service will be restored. Read on to learn more about how we restore power. You can find estimated restoration times and other outage information at ConsumersEnergy.com/outage.

  1. Critical Public Services – It makes sense that in an emergency situation we would first want to restore those who need to assist others. That’s why the police, fire stations and hospitals make it to the top of list. As well as tv and radio stations, who need to communicate during emergency situations.   
  2. High Priority Businesses – This can change depending on the day, time or certain dates. For example, last year we experienced an outage a few days before voting was scheduled to take place across the state. Polling locations – which on any other day may not be high priority or used by many people – were moved to the top of the list. Another example is schools. Just a few months ago we were hit with severe weather – including 7 tornados across the state – that put the first day of school in jeopardy. Schools were moved to the top of the priority list and we were able to restore almost all of the impacted districts in time for the first day.  
  3. Highly Populated Areas – Next our crews move on to highly populated areas which allows us to restore a large amount of people at once. Think of densely populated towns or neighborhoods.  
  4. Less Populated Areas – Then it’s on to less populated areas or areas where less people are impacted. Customers who live in less populated areas are not less important to us, but during restoration we must focus our efforts on the areas that will do the most good for the most people. But rest assured, the job isn’t done until every customer is restored.  

Another common related question we hear is “Why do my neighbors have power and I don’t?” 

This can happen for several reasons. There may only be an issue on your section of the power line or your neighbors could be on a completely different supply line. The problem could also be isolated to one fuse or transformer. In some instances, the issue could be on the service line to your home, which would only impact you. And of course, there is always the chance your neighbors have a backup generator that turned on when the power went out, giving the impression they have been restored when they are also still without power.  

Check out these storm and outage related blogs to get more of your questions answered: 

Hey, Consumers Energy! Who owns what when it comes to your electrical system?


Hey, Consumers Energy! What’s up with the changing ETRs?