Here are five things you may not know about our storm restoration process:

  1. We restore facilities that impact public health, safety and commerce first.

Hospitals, police and fire agencies, radio and TV media outlets and water and sewer facilities are restored as soon as possible. Next, high-priority businesses and other facilities that affect the most customers are restored.

  1. Restoring power to our state can become a nationwide effort.

When storm damage is severe, Great Lakes Mutual Assistance utilities send crews nationwide to join our effort. During our December 2015 storms, more than 300 line workers from Illinois, Ohio, Indiana, Pennsylvania and Kentucky were part of the effort to restore more than 250,000 homes and businesses.

  1. Employees not involved in restoration efforts volunteer to be wire guards.

We have extraordinary employee volunteers who jump at the chance to keep you safe by serving as volunteer wire guards in addition to their normal roles. By securing at least a 25 feet perimeter around downed wires, our trained volunteers make sure you stay away and stay alive.

  1. We work with the American Red Cross to prepare an emergency plan for those on powered life-support equipment.

The American Red Cross Identification Program provides aid to our electric customers who depend on electric powered life-support equipment, prescribed by a doctor. Examples include, but aren’t limited to: respirators, apnea monitors and kidney dialysis machines. Download an Identification Form at

  1. We’re always looking to speed up restoration times.

Outside of major storms, the average Consumers Energy customer was restored within three hours, last year. That is an improvement of 40 minutes in comparison to five years ago. We’ve spent nearly $450 million in the last five years to improve our electric system and will continue to do more to replace older equipment and clear trees away from power lines.


Did You Know?

You can be the first to get estimated restoration times via text, email or phone call. Sign up today for outage alerts and get tips to prepare for an outage at